Delivery and Collection
Collection
Our branches vary in size and each operate slightly differently. For collection items, please ask a member of staff for assistance prior to loading your vehicle. Some branches operate a ticket system where the yard staff will issue you with a ticket and help load your vehicle.
This then leaves you free to browse the shop and take your ticket to the trade counter, which speeds up your service time.
If you’re after a product that isn’t in stock at a particular branch, we can locate it from another or order it in. Once located, you may prefer to collect it from another branch, or we can arrange delivery (subject to a delivery charge).
Delivery
We offer a delivery service capable of getting to most building sites – including those with difficult access – please advise us of any special access requirements when ordering.
When you place delivery order, we’ll ask when and where you require delivery and we’ll often offer advice and additional handy products you may have missed. We don’t do the hard sell however, we’re just here to help. We understand that “time is money” in the building industry, which is why we’ll do our best to assist.
Our driver will call you prior to his delivery drop, and you can reiterate any specific delivery access requirements.