Privacy and security online policy

What is a privacy policy?

Kellaway Building Supplies Ltd respects the privacy of its customers and any data provided by you is used only in accordance with your wishes. We want you to feel confident about the privacy and security of your personal information.

We may hold and use data you provide us with in order to meet your requirements – for example to be able to send some information you’ve requested. If you are visiting any of the websites of Kellaway Building Supplies Ltd and Kellaway Bathrooms, or using any our services, by continuing to do so you indicate your agreement to our use of your personal information as set out in this privacy policy.

The website URLs this policy applies to are:
www.kellaway.co.uk
www.kellawaybathrooms.co.uk

What does the privacy policy cover?

This privacy policy applies only to the websites of Kellaway Building Supplies Ltd and Kellaway Bathrooms Ltd and how we deal with your personal information. It does not apply to any associated companies or to their websites even if you access them through Kellaway.

If you disclose your personal information to other companies then that information will be dealt with according to their privacy practices.

What personal information do we collect about you and when do we collect it?

We may ask you for information to enable us to provide a service to you and we may collect this information by telephone, written correspondence, email or via a website contact form.

We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering. For example, we may need your credit card number to charge you for certain products and services.

We have information about your use and purchase of our products and services (such as the number of transactions/amount of spend with us etc), which we use to manage our business, the services we offer to you and for billing. We may also use this information for marketing products and services but we will give the option to opt out of receiving this material.

If you enter into any of our competitions or promotions, we may ask for information about you, which will be made clear at the time you enter. We will also inform you where appropriate of the purposes for which the information you provide may be used.

We do not use this information to:

Identify individuals visiting our website; Analyse your visits to any other websites; Track any internet searches which you may make while on our website

Customer accounts and information cannot be accessed via our website. If you need assistance contact Kellaway Building Supplies Ltd at customerservices@kellaway.co.uk. (Should you request information on your account, no information will be passed electronically without us contacting you and obtaining your permission first.)

If you are aware of a breach of this policy, please contact us at enquiries@kellaway.co.uk immediately.

Do we share your personal information with anyone else?

We sometimes use other companies to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure.

We may share your personal information with other companies so that they can contact you with details of other products or services you may be interested in. We will only do this if you have agreed to this and where the companies agree to use your personal information for that purpose only.

If you have agreed to receive information about products and services from another company and later decide not to you will need to contact that company yourself to let them know. You can of course ask us not to continue to provide your personal information to any more companies in future. We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders.

We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.

For how long does Kellaway keep personal information?

The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period.

Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

How can I find out what personal information Kellaway holds about me?

You can make a formal request if you want to know what personal information Kellaway Building Supplies Ltd holds about you. In this case, please put your request in writing and send it to us enclosing a cheque for the administration fee of £10 made payable to Kellaway Building Supplies Ltd. The address is:

Customer Services, Kellaway Building Supplies Ltd, Olympus House, Britannia
Road, Patchway, Bristol, BS34 5TA.

How can I change the personal information Kellaway hold about me?

If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.

When do we use cookies?

A “cookie” is a text file which is allocated by our server to your personal computer (PC) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use.

We use “cookies” to collect information from visitors to our website. We use a “session-based” cookie and is allocated to your PC only for the duration of your visit to our website. It helps you to move around the website faster. This cookie automatically expires when you close down your browser.

In addition to the standard Google Analytics tracking cookie, we are also collecting Google Analytics Advertising Features data which provides information for Demographics and Interests reporting. This data is at an aggregate level and is entirely anonymous; we use it purely to inform our understanding of visitors to our website and the content that they find interesting.

Information on how to opt out of tracking like this can be found at the All About Cookies link above. We do not store information regarding your telephone number, account or payment details in the cookie, and this information cannot be accessed using it.

Kellaway’s cookies do not collect any information regarding the use of your PC or your Internet browsing in any way.

Are third party sites covered by this policy?

Third party internet sites that you can link to from Kellaway’s websites are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online.

Kellaway accepts no responsibility or liability for these sites. Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC.

The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.

Copyright

Website design, images, logos and content remain copyright of Kellaway Building Supplies Ltd. No part of www.kellaway.co.uk or www.kellawaybathrooms.co.uk should be reproduced or used without written permission from the marketing department of Kellaway Building Supplies Ltd.

Browsers are permitted to copy and to print all or part of this website for the purpose of reviewing your information regarding Kellaway Building Supplies Ltd.

Disclaimer

Information included within this website has been compiled with care to ensure it is correct. However any information is subject to change without notice. We advise you to contact any of our branches for clarification on any point, or alternatively you may contact our Admin Support Department on 0117 906 3060.

Kellaway Building Supplies Ltd makes no representations or warranties that the information in or accessible via this website is accurate, complete or current. Nor does it have control of sites which are accessible through website links.

Kellaway Building Supplies Ltd nor any of its directors, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this website or the information and content.