Current Vacancy for:
Shop Counter Sales Assistant
Main Duties:
- Ensuring the highest level of customer satisfaction by delivering and where possible, exceeding customers' expectations
- Counter sales
- Maximising sales and margin
- Monitoring and ordering stock within the company's timescale criteria, ensuring good rotation of stock
- Merchandising
Requirements:
- Customer service skills essential
- Sales and negotiation skills essential
- Knowledge of building products desirable
- Communication skills
- Literacy/Numeracy skills
- Ability to work on own initiative and as part of a team
Hours:
- 40 hours per week Monday to Saturday between 7.30am and 5.30pm (Saturdays 8.00-5.00) Some Sunday mornings on a trial basis
- Day off in lieu of Saturday working, double time for Sunday
Job Description:
Main Purpose of Job
To ensure that the branch delivers excellent customer service by serving customers efficiently, politely and profitably, and managing stock as part of a friendly sales and customer focused team.
Relationships:
- Responsible to: Assistant Branch Manager, reporting on a daily basis to Shop Counter Supervisor
- Liaison with: Customers, suppliers, branch staff at own and other branches, managers, admin support and customer service staff
Main Tasks of Job
Counter sales
- Greeting and serving customers
- Identifying customers' requirements, advising on product use, selling the benefits, overcoming objections and making sales
- Proactively maximising margin
- Proactively recommending add-on sales and promoting special offers
- Processing orders and sales on the computer system
- Key cutting
Telephone sales
- Taking and processing customers telephones orders, in the same way as for counter sales
- Cold calling existing customers with suggested orders etc.
Customer relations
- Taking incoming general telephone calls
- Resolving queries
- Resolving account queries
Stock control
- Monitoring stock levels
- Ordering stock within the company's timescale criteria, raising purchase orders
- Negotiating best deals with suppliers
- Receiving stock on to the computer system
- Putting stock away
- Allocating bin numbers
- Liaising with stock & systems re pricing of new stock
- Liaising with purchase ledger to resolve queries
Merchandising
- Ensuring shelf labelling is up to date
- Maintaining stock displays
- Rotating stock
General
- General housekeeping to keep the branch clean tidy
- Maintaining change levels in the till
- Maintaining till rolls, printer and card machine paper
- Liaising with other branches
- Picking goods for delivery
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your developing role within the organisation and the overall business objectives of the organisation.
All applications will be treated in the strictest confidence
Closing Date Friday 30 July 2010
Download an application form to complete by hand and post in to us at:
Human Resources
Kellaway Building Supplies Ltd
Olympus House
Britannia Road
Patchway
Bristol
BS34 5TA
For further information please telephone our recruitment line on
0117 906 3099