Updated 30 November 2021
Firstly, we love interacting with you all. It’s our favourite part of our jobs but we know this isn’t the best way of keeping the virus at bay.
So please, if you are experiencing one or more of the known symptoms of Coronavirus:
- A cough,
- High temperature
- Loss of taste/smell
Do not visit us and instead seek immediate medical advice.
Otherwise, we would love to continue helping you with your projects.
Which branches are open?
All our branches are open as usual, except Kellaway Bathrooms who are currently open by appointment only.
Are you operating normal hours?
Yes, we are operating at our normal opening hours, please go to the branch finder to see what these hours are.
What safety measures are in place at the branches?
When you visit our branches, you will notice some operational changes. We have put additional signage on our gates, in our yards and on our sales counters that will advise you of our new working practices and also on what you can do to help keep everyone as safe as possible. We have also increased the amount of PPE our staff will be wearing in line with the PHE guidelines on safe working practices.
In our shops, we have marked our floors at 2m intervals to help you stay safe while waiting to be served. You can still browse while maintaining the required distance from others. We’re still committed to carrying on the good work achieved in keeping one another safe over the last 18 months.
To enable us to help keep you, and our staff safe, and comply with Government Guidelines, customers and staff must continue to wear face coverings in our shops and offices.
Our sales counters have also changed. To keep you and our staff safe, we have erected Perspex screens. As we have all been asked to clean our hands frequently, cleaning wipes and sanitisers will also be available. You will be asked to clean either the signature pad or card machine before and after each use with the wipes provided.
For credit account customers, we will be booking materials out to you as usual by asking you to sign the signature pad which is sanitised before and after every use.
Our team will also be cleaning the counters and their equipment every hour to be extra safe.
How do I contact the branch?
You can contact us through your usual channels. During this challenging time, we are continuing to see an increase in customer enquiries. Our team are working hard to maintain our excellent service as much as possible. Please be patient if orders, collections or refunds are delayed.