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Returns Policy

At Kellaway Building Supplies, your satisfaction is our priority. We strive to ensure that your purchases meet your project needs and quality expectations. Our Returns Policy is designed to be as straightforward and hassle-free as possible. Whether you’re a professional builder or a DIY enthusiast, we understand that sometimes, returns are necessary. Learn about our return procedures, timeframes, and conditions to ensure your projects continue to run smoothly, even when adjustments are needed. If you have any questions or need assistance with a return, our dedicated customer service team is here to help.

We are happy to accept returns as long as the items are returned in a resellable condition. You can return your items to your nearest branch, along with proof of purchase. Or you can arrange for us to collect the products by calling 08000 499 788 with your order number and details of the products you want to return.

Please note: there is a charge for a collection service depending on your location and the product type.

For further information, please visit our Conditions of Sale & Terms & Conditions

Will I receive a re-stocking charge? 

You can return any non-perishable product (as detailed above) to us within 30 days of delivery. If you return the goods yourself or send them back with one of our drivers in instances where you’re expecting another delivery from us you will not be charged a re-stocking charge. If you choose to arrange for us to attend site solely to collect materials, then there will be a charge for this. 

How do I return an item if it isn’t faulty?

We will accept any non-perishable product back, that is in a re-sellable condition as long as they are returned within 30 days. You can either return goods in person at any branch, send them back with our driver if you are due another delivery, or we can arrange for one of our vehicles to collect them for you, though there may be an additional charge for this. Perishable products that we will not accept back include, but are not limited to, cement, lime products, plaster, and all powdered adhesives & grouts. 

How do I return a faulty item? 

If you receive an item that turns out to be faulty or defective, please either give us a call or email us using the contact details at the top of both your Order Acknowledgment and Delivery Note. We will look to replace this product as quickly as possible. If you would like to return the product and have it refunded please let us know, and you will be able to either return it yourself to any of our branches or we will arrange for it to be collected. 

Can I get a refund if the price has changed since I placed my order? 

Unfortunately, we are unable to honour any prices or promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers.  

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